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Terms of Service

Last updated: October 13, 2026 (version 2026-10-13)

These Terms of Service (the "Terms") are a contract between you and Omnix Tech Ltd, a company registered in Cyprus under number HE 494900, with its registered office at Kokkinokampos 4, Adonis Villa 4, Chloraka, 8220 Paphos, Cyprus ("OmnixVPN", "we", "us"). They govern your use of the OmnixVPN apps, website, account console and VPN service (together, the "Service").

Please read them. The short version: the Service is a tool, what you do with it is your responsibility, subscriptions renew monthly until you cancel, your first purchase on our website is refundable for 30 days, and purchases made through Apple or Google are refunded by that store.

1. Acceptance of these Terms

You accept these Terms by ticking the acceptance box when you sign in or subscribe, or by using the Service. We record the version you accepted, the time, your IP address and the device you used. If you do not agree, do not use the Service.

You must be at least 18 years old and able to enter a binding contract. If you use the Service on behalf of a company, you confirm that you may bind that company.

2. The Service

OmnixVPN is a virtual private network (VPN) service. It routes the traffic of your device, or of individual apps and domains where your platform supports it, through our servers in the countries we offer. The features and device limits of each plan are shown on our pricing page.

We do not guarantee that any particular website, streaming service, game or network will work through the Service, that a server location will stay available, or that speeds will meet a particular level. Server locations may be added or removed. Maintenance and outages happen, and we will do our best to keep them short.

3. Your account

  • Give us an accurate email address and phone number and keep them current.
  • One account per person. Keep your sign-in codes to yourself.
  • Use the Service only on the number of devices your plan allows.
  • Do not share, sell, rent or resell access to your account or to the Service.
  • Tell us at once at support@omnixvpn.com if you believe someone else is using your account.

You are responsible for everything that happens under your account, whether or not you authorised it.

4. Your responsibility and acceptable use

You are solely responsible for your use of the Service and for all activity, content and traffic sent through it from your account or your devices. OmnixVPNis a conduit. We do not control, monitor or endorse what you do online, and we are not a party to anything you do with third parties. You must comply with the laws of the country you are in and of the country whose server you connect to.

You must not use the Service to:

  • Do anything that is illegal where you are or where the server you use is located.
  • Access, store or share child sexual abuse material or any sexual content involving minors. We terminate such accounts immediately and cooperate with the authorities.
  • Attack, scan, probe, overload or gain unauthorised access to any network, system or device, including ours.
  • Send spam, phishing messages or bulk unsolicited communications.
  • Distribute malware or operate command-and-control, botnet or fraud infrastructure.
  • Infringe copyright, trademarks or other rights of others, including through unauthorised file sharing.
  • Harass, threaten, stalk or expose the private information of others.
  • Commit fraud, including payment fraud, creating repeat accounts to extend the free trial, or sharing an account beyond the plan's device limit.
  • Run public servers or services through the Service, or use it as a proxy for third parties.
  • Interfere with the Service: reverse engineer the apps to bypass plan checks, tamper with routing policies, or disrupt our servers.

If you break these rules we may:

  • Suspend or terminate your account without refund and block your devices.
  • Limit or disconnect a session that is harming the network.
  • Respond to valid legal process and abuse complaints, which may include disclosing the account data we hold (see our Privacy Policy).

5. Free trial

New accounts get a 7-day free trial with full features. No card is required to start it and nothing is charged when it ends. The trial is limited to one per person. We may end a trial early if we detect abuse or repeat accounts.

6. Plans, prices and billing

Paid plans are billed monthly, in advance, and renew automatically every month at the price shown at checkout until you cancel. By subscribing you authorise us and our payment provider to charge your payment method the plan price each billing period until you cancel.

Prices are shown in US dollars unless stated otherwise and include VAT or sales tax where we are required to charge it. We may change prices with at least 30 days' notice by email to the address on your account. If you do not want to pay the new price, cancel before it takes effect.

Prices may differ by platform and by country. Subscriptions bought through the Apple App Store or Google Play are billed by Apple or Google under their terms, may be priced differently from our website to reflect platform fees, and can only be cancelled and refunded through that store.

7. Cancellation

You can cancel at any time from your account console, from the app, or, for store purchases, from your Apple or Google subscription settings. Cancellation takes effect at the end of the period you have already paid for. You keep access until then, and no further charges are made. We do not refund the remaining days of a cancelled period except as set out in section 8.

8. Refunds and your right of withdrawal

8.1 30-day money-back guarantee

If you are not satisfied, you can ask for a full refund of your first paid purchase made on omnixvpn.com within 30 days of the charge. Email support@omnixvpn.com from your account email. The guarantee applies once per person. Renewal charges are not refundable, except where the law gives you a right to a refund.

8.2 Right of withdrawal (consumers in the EU and UK)

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from this contract within 14 days of purchase without giving a reason. By subscribing you ask us to start the Service immediately. If you withdraw, you pay a proportionate amount for the days the Service was available to you. Our 30-day money-back guarantee is more generous than this right, and we apply the guarantee instead whenever it is better for you. To withdraw, email us or use the model form below.

Model withdrawal form
To: Omnix Tech Ltd, Kokkinokampos 4, Adonis Villa 4, Chloraka, 8220 Paphos, Cyprus, support@omnixvpn.com
I hereby give notice that I withdraw from my contract for the provision of the following service: OmnixVPN subscription.
Ordered on: [date]
Name of consumer: [name]
Account email: [email]
Date: [date]

8.3 Purchases through Apple or Google

Subscriptions bought through the Apple App Store or Google Play are refunded only by Apple or Google, under their rules. Apple decides App Store refunds at reportaproblem.apple.com. Google Play refunds can be requested from Google within 48 hours of a charge and from us afterwards. Our money-back guarantee does not apply to store purchases.

9. Chargebacks

Refunds are issued only by OmnixVPN support, as set out in section 8. If you dispute a charge with your bank or card issuer without first contacting us, this is a breach of these Terms. We may suspend or close your account immediately, refuse future service, and recover the disputed amount and any dispute fees from you where the law allows. We contest disputes we consider invalid using the records we keep of your acceptance of these Terms and your use of the Service.

10. App store purchases

10.1 Apple App Store

If you obtained the app through the Apple App Store, the following applies in addition:

  • These Terms are between you and Omnix Tech Ltd only, not Apple. Apple is not responsible for the app or its content.
  • Your licence to the app is limited to Apple-branded devices you own or control, as allowed by the App Store terms.
  • Omnix Tech Ltd, not Apple, is responsible for maintenance and support of the app.
  • If the app fails to conform to a warranty, you may notify Apple, and Apple may refund the purchase price to you. Apple has no other warranty obligation.
  • Omnix Tech Ltd, not Apple, is responsible for any product liability, legal or regulatory claims, and intellectual property claims relating to the app.
  • You confirm that you are not in a country subject to a US government embargo and are not on any US government list of prohibited parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10.2 Google Play

If you obtained the app through Google Play, Google Play billing and Google's refund rules apply to that purchase, in addition to these Terms.

11. Privacy

Our Privacy Policy explains what we collect and why. In short: we keep the account, device and billing data needed to run the Service and to handle disputes. We do not keep logs of the websites you visit, the DNS queries you make or the content of your traffic.

12. Suspension and termination

We may suspend or terminate your account if you breach these Terms, if we receive a credible abuse complaint or legal order, if a payment fails or is charged back, or if required by law. On termination your devices are disconnected. Termination for breach does not entitle you to a refund. You can close your account at any time; see ourData Deletion Policy.

13. Software licence and intellectual property

We grant you a personal, non-transferable, revocable licence to install and use theOmnixVPN apps on the number of devices your plan allows, for your own use of the Service. You may not copy, modify, distribute, sell or reverse engineer the apps, or bypass any plan or entitlement check. The Service, apps, name, logo and content are owned by Omnix Tech Ltdor its licensors. Open-source components are used under their own licences.

14. No warranty

To the extent the law allows, the Service is provided as is and as available. We do not promise that it will be uninterrupted, error-free, anonymous, or that it will work with any particular website, app or network. Nothing in these Terms limits the rights you have as a consumer under the law of your country.

15. Limitation of liability

To the extent the law allows, our total liability to you for all claims in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, loss of data, loss of profits or business, or for anything you do or that is done to you through the Service.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or for anything that cannot be excluded under the law that applies to you.

16. Indemnity

You will defend, indemnify and hold harmless Omnix Tech Ltd and its directors, employees and contractors from any claim, demand, fine, loss or cost, including reasonable legal fees, arising from your use of the Service or your breach of these Terms.

17. Changes to these Terms

We may update these Terms. For material changes we will email the address on your account at least 14 days before they take effect, and the apps will ask you to accept the new version at your next sign-in. The version number and date at the top of this page change with every update. Using the Service after the effective date means you accept the new Terms.

18. Governing law and disputes

These Terms are governed by the laws of the Republic of Cyprus, and the courts ofCyprus have jurisdiction, except that if you are a consumer in the European Union you keep the protection of the mandatory consumer laws of your country of residence and may bring a claim in its courts. Please contact support first: most issues are solved there.

19. Export, sanctions and local law

You may not use the Service from, or for the benefit of, a country, entity or person subject to sanctions of the European Union, the United States or the United Nations that prohibit it. You are responsible for knowing whether the use of a VPN is lawful where you are.

20. Contact and points of contact

Under the EU Digital Services Act, legal@omnixvpn.com is our single point of contact for authorities and for users, and Kokkinokampos 4, Adonis Villa 4, Chloraka, 8220 Paphos, Cyprus is our address for service. We communicate in English.

21. General

These Terms, with the Privacy Policy, are the whole agreement between you and us about the Service. If a part of them is found invalid, the rest still applies. You may not transfer your rights under these Terms; we may transfer ours to a successor of our business. Our not enforcing a term is not a waiver of it. If these Terms are translated, the English version prevails.